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CRM Resource Center

When you choose a partner to help with your CRM initiative, you want experience, domain expertise, reliability, and a proven record of projects completed on-time, on-budget, with excellent customer satisfaction ratings.

SE delivers these advantages and more. Work with the partner who led the CRM project Tom Siebel recently nominated as "the best CRM implementation in the world".


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Siebel 7 Live in 30 Days – Cable and Wireless and SE Deliver a Global First (106kb)

Exodus Communications Keeps Customer Response Time On Track During a Major Siebel Upgrade (86kb)

Risk to Reward - ILOG Overcomes Major Challenges to Deliver a Global Winner (71kb)

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Microsoft® CRM Literature

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Microsoft® CRM Demonstrations

Microsoft® CRM Web Demo
Microsoft® CRM Sales Demo
Microsoft® CRM Service Demo

Siebel CRM Literature

Please click on a link below to request literature

Siebel CRM Demonstrations

http://www.siebel.com/products/demos/reg_demo.shtm



Downloads
Best Practices For Effective Pipeline Management (103kb)
Siebel eBusiness

The Build vs. Buy Decision: A Financial Perspective (209b)
Siebel eBusiness

A CRM Blueprint: Maximizing ROI From Your Customer-Based Strategy (137kb)
Insight Report 2001. Peppers&Rogers Group

CRM For The Gaming Industry (167kb)
S e-technologies, Inc.
November 15, 2002

The CRM Primer (613kb)
CRMguru.com, August 2001

The CRM Solutions Guide (299kb)
CRMguru.com, March 2001

Four Steps To CRM Success (291kb)
Richard A. Lee, 2001

Gartner's E-Mail Marketing Best Practices (25kb)
Gartner Research, 2002

Analyzing Total Cost of Ownership to Identify Hidden Costs of "Free" and Heavily Discounted CRM Applications (556kb)
Siebel eBusiness

Making a Compelling Business Case For CRM (552kb)
Hewson Consulting Group

Marketing Campaign Management, Benchmarking The User Experience (459kb)
Aberdeen Group, June 2002

Microsoft: Changing The Face Of CRM (282kb)
AberdeenGroup, November 2001

 
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